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Whether you have a question about a smart lock, need help choosing a thermostat, or want an update on your order, we are happy to help.
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Frequently Asked Questions
How long does shipping take?
We offer free shipping on most orders within the Continental U.S. (excludes AK/HI). Handling time is 1 to 3 business days, and transit typically takes 5 to 8 business days after that. You will receive a tracking number once your order ships.
How can I track my order?
Once your order has been processed and shipped, we will send a confirmation email with your tracking number and a link to follow your package. If you have not received this email, check your spam folder or contact us with your order number.
What is your return policy?
We offer 30-day returns on eligible items. If something is not the right fit for your smart home setup, please review our Return Policy page for full details on how to start a return.
Can I exchange a product for a different model?
If you would like to swap a smart thermostat for a different model or exchange a vanity mirror for another size, please reach out to us within 30 days of delivery. We will walk you through the exchange process step by step.
Are your smart locks compatible with my door?
Most of our smart locks are designed to fit standard door preparations. Each product page includes detailed compatibility information, including supported door thicknesses and deadbolt types. If you are unsure, send us your door measurements and we will help you find the right match.
Do your robot vacuums work on all floor types?
Our robot vacuum cleaners are built for a variety of surfaces including hardwood, tile, and carpet. Check each product listing for specific details on suction modes and floor-type performance so you can choose the best option for your home.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Fast Response
Our support team replies to every inquiry within one business day so you are never left waiting.
Secure Shopping
Your personal and payment information is protected with industry-standard encryption at every step.
30-Day Returns
Not the right fit for your smart home? Return eligible items within 30 days per our Return Policy.
Free Continental Shipping
Owned and operated by Bright Living Co, we offer free shipping on most orders within the Continental U.S.
